Documentation

Welcome

Hello there,

First of all I want to thank you for choosing me to work on your project. I'm very excited for the opportunity to work together and do great things for your brand and your audience.

This document outlines the important details for us to work together, so that it can all run smoothly and we can both get the best of our collaboration. Here you will find the Terms & Conditions which outline the basics of what we both agree to during our work together.

I've tried my best to make this document clear and easy to read, but if you have any questions or comments about it, feel free to reach out to me and we can go over them together. You can always reach me via email at maria@doingwellandgood.com or schedule a call through my booking link.

Doing well & good is a little catch phrase that has been attributed to many people, most notably Benjamin Franklin. It speaks to acting in a way that balances purpose and profit as business objectives. I genuinely believe that by creating a respectful and honest digital presence your business, and the people you are looking to serve, can both benefit and thrive.

I'm looking forward to working with you and making something great together.

— Maria

Introduction

These terms and conditions pages can be such a drag, and I really believe that having clear and direct communication is the best way to start a relationship and set our expectations right. For that reason I have built my T&Cs based on Andy Clarke's Contract Killer, a plain-language but legally sound open-source document for designers and developers.

These terms and conditions determine how we will work together should you choose to work with me on your digital strategy, design, development or maintenance services.

Summary

I will always do my best to fulfil your needs and meet your goals, but sometimes it is best to have a few simple things written down so that we both know what is what, who should do what, and what happens if things go wrong. In this text you won't find complicated legal terms or large passages of unreadable text. I have no desire to trick you into agreeing to something that you might later regret. I do want what's best for the safety of both parties, now and in the future.

So, in short. You are hiring me to provide services in digital strategy, design, development or maintenance. The scope and pricing for our engagement are described in the quotation you reviewed and accepted through the client portal. That quotation is incorporated by reference into this agreement.

Of course it's a little more complicated, but we'll get to that.

Additional terms

In addition to the Main Terms, our work together may also be subject to specific terms applicable to a particular Service ("Additional Terms"). If there is any conflict between the Additional Terms and the Main Terms, then the Additional Terms apply in relation to the relevant Service.

I maintain and publish policies that apply to the use of my websites, content, and services:

Together with any Additional Terms, these form a binding legal agreement between you and me in relation to our work together. Collectively, this legal agreement is referred to as the "Terms."

The contract

You have the authority to enter into this contract on behalf of yourself, your company or your organization. You are over 18 years old and in a geographical location where it is legal for you to do so.

You'll provide for me the assets and information I tell you is needed to complete the project. You'll do this when I ask and provide it in the formats I ask for. You'll review my work, provide feedback and approval in a timely manner too. If I don't receive feedback within 5 working days of a review checkpoint, I'll send a reminder. If I haven't heard back after 10 working days, I'll treat it as approval to proceed. This keeps the project moving for both of us. You also agree to stick to the payment schedule set out, if any.

The work

You'll have plenty of opportunities to review my work and provide feedback. During the project, you'll be able to see progress through your client portal, where milestones, invoices, and deliverables are visible. If, at any stage, you're not happy with the direction our work is taking, you'll inform me, pay me in full for your project until that point, and cancel this contract.

Should you require me to produce or source any of the necessary elements required to begin your project that fall out of what we have in scope, I will be happy to provide an estimate for that work.

I have the experience and ability to do everything I've agreed with you and I'll do it all in a professional and timely manner. I'll endeavor to meet every deadline that we set, and in addition I'll maintain the confidentiality of everything you share with me.

Support

When you work with me, no matter the scope of your project, I will be available to offer support for the duration of our contract and 30 days after it ends. I make myself available to answer your questions, go over any additional onboarding that remains, and address unexpected issues that may arise. During this period, you shouldn't hesitate to reach out to me through one of my available communication channels.

I will provide you information and answers to any questions that you have in relation to your project or our work together, and I endeavor to do this to the best of my ability. I do not guarantee that I will be able to answer every question, and I may need time to understand your issue to diagnose problems effectively.

You are able to reach me via email or text me through one of my designated text channels at any given time, and I will get back to you within one business day of receiving your message.

You are also able to book a call with me during my available hours Monday to Friday by using my online booking link. My availability for calls is limited and it might take longer for you to get through to me in this way. If you have an emergency, I recommend you reach out in writing first.

Ongoing guidance, advice and other support is given on an ad-hoc basis, as and when required to improve your project. I do not guarantee a fixed amount of guidance to be given. Advice given comes with no guarantees and I do not accept liability for incorrect or misinformed information.

Changes

I don't want to limit your ability to change your mind. The price quoted at the beginning of our work is based on the amount of work I estimate I'll need to accomplish everything you've told me you want to achieve, but I'm happy to be flexible. If you want to change your mind or add anything new, that won't be a problem as I'll provide a separate estimate for those additional items.

Assurances

I'll carry out my work in accordance with good industry practice and at the standard expected from a suitably qualified person with relevant experience. That said, I can't guarantee that my work will be error-free, and so I can't be liable to you or any third party for damages, including lost profits, lost savings, or other incidental, consequential or special damages, even if you've advised me of them.

Your liability to me will also be limited to the amount of fees payable under this contract, and you won't be liable to me or any third party for damages, including lost profits, lost savings, or other incidental, consequential or special damages, even if I've advised you of them.

Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.

Intellectual property

Just to be clear, "Intellectual property rights" means all patents, rights to inventions, copyright (including rights in software) and related rights, trademarks, service marks, get up and trade names, internet domain names, rights to goodwill or to sue for passing off, rights in designs, database rights, rights in confidential information (including know-how) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or shall subsist now or in the future in any part of the world.

First, you guarantee that all elements of text, images or other artwork you provide are either owned by you or that you have permission to use them. When you provide text, images or other artwork to me, you agree to protect me from any claim by a third party that I'm using their intellectual property. I guarantee that all elements of the work I deliver to you are either owned by me or that I've obtained permission to provide them to you. When I provide text, images or other artwork to you, I agree to protect you from any claim by a third party that you're using their intellectual property.

Provided you've paid for the work and that this contract hasn't been terminated, I'll assign all intellectual property rights to you as follows:

You'll own the final product plus the visual elements that we create for it. I'll give you source files and finished files, and you should keep them somewhere safe as I'm not required to keep a copy.
You own all intellectual property rights of text, images, site specification and data you provided, unless someone else owns them. I'll own any intellectual property rights we've developed prior to, or developed separately from, this project and not paid for by you.
I'll own the unique combination of these elements that constitutes a complete design, and I'll license its use to you, exclusively and in perpetuity for this project only, unless we agree otherwise.

AI tools and intermediate work

During the project I will share process sketches, drafts, mid-stage deliverables and work-in-progress files with you for review and feedback. These intermediate files are my intellectual property until the final product is delivered and paid for. You do not have the right to use, distribute, or reproduce them outside the context of our project review.

Specifically, you may not upload, submit, or otherwise input any of my work, whether intermediate or final, into any artificial intelligence tool, large language model, image generator, or similar system. This includes but is not limited to using my designs, code, copy, or process files as prompts, training data, or reference material for AI-generated outputs. This restriction exists because AI tools that accept uploaded content may store, process, or learn from it in ways that compromise my copyright and the confidentiality of the work.

Displaying my work

I love to show off my work, so I reserve the right to display all aspects of my creative work, including sketches, work-in-progress designs and the completed project on my portfolio and in articles on websites, in magazine articles and in books.

Investment

Payments

I'm sure you understand how important it is that you pay the invoices that I send you promptly, and you agree to stick tight to the following payment schedule.

I will issue one invoice for the full project amount with two payment milestones: 50% deposit due before work begins, and the remaining 50% on completion, before final deliverable handoff. The initial payment signifies your agreement to these Terms & Conditions and all included appendices.

Payment is due within 14 days from the date of invoice by SEPA, Swish, Mollie or other international payments system. You agree to pay all charges associated with international transfers of funds, if applicable. The appropriate bank account or approved payment method details will be printed on my electronic invoice. I reserve the right to charge a late fee on all overdue debts at the rate of 5% per month or part of a month.

Deliverable handoff

Final files, credentials, and documentation are transferred to you after the final payment has cleared. No file transfer, credential handoff, or DNS changes happen before final payment is confirmed. During the project, deliverables are available for review on my preview server.

Cancellation

My time is the product, and what I deliver is custom work built for your project. It cannot be reused or returned.

If you cancel after work has begun, the deposit is non-refundable. Any work completed beyond the deposit amount will be invoiced at a proportional rate. If I need to cancel, any unused portion of the deposit will be refunded within 30 days and all work completed to date will be delivered to you.

Refunds

I do not offer refunds as a matter of course. If you are unhappy with the quality or timeliness of my work, contact me at maria@doingwellandgood.com with the details. I will evaluate each situation individually and determine the appropriate resolution, which may or may not include a partial or full refund.

Confidentiality

In short: neither of us will share any confidential information about each other, by any means, with anyone else.

What is confidential information?

It's anything we write or say to each other in a phone call, chat window, email or by any other method including smoke signals and telepathy. It might relate to a project, be about our businesses, or something technical like a password. Nothing's excluded. If we share it, it's covered.

We'll both keep shared information to ourselves and we won't use it except for the reason it was shared. We'll take every step to make sure it stays confidential too.

We'll keep confidential information safe and secure. This includes keeping files, access to online systems, and any user names and passwords in such a way that they can't fall into the wrong hands.

If we think that there's even a possibility that any confidential information might have been compromised, we agree to tell each other right away so we can take all necessary steps to protect ourselves. We also agree to help each other to resolve any problems that might arise if confidential information is compromised.

When this agreement ends, we'll return any materials, physical or digital, and delete any copies that we may have. We won't forget to empty the trash can too.

So what can we say?

Confidentiality doesn't apply to any information that's already in the public domain or might become public by any other means.

Although we hope that it will never happen, it also does not cover a situation where the police come knocking at our doors and we're required by law to disclose it.

Code of Conduct

I hold the same standard in my client relationships as I do in every space I run. My full Code of Conduct is published on my website and forms part of these Terms. What follows is a summary of what that means for our work together.

Expected behavior

We both commit to this standard. Be friendly, patient, and welcoming. Exercise consideration and respect in your speech and actions. Attempt collaboration before conflict. When we disagree, try to understand why. Refrain from demeaning, discriminatory, or harassing behavior and speech.

This code applies equally to both of us, across every interaction during the project — calls, emails, messages, feedback sessions, and any other communication. If at any point my conduct falls short of what is described here, I expect you to tell me directly.

Unacceptable behavior

The following are considered harassment and are unacceptable in any form:

Violence, threats of violence, or violent language directed against another person.
Sexist, racist, homophobic, transphobic, ableist, or otherwise discriminatory jokes and language.
Personal insults, particularly those related to gender, sexual orientation, race, religion, or disability.
Unwelcome sexual attention, including sexualized comments or jokes and unwelcome advances.
Intimidation, stalking, or following (online or in person).
Posting or threatening to post personally identifying information.
Comments that reinforce social structures of domination related to gender, gender identity, gender expression, sexual orientation, disability, physical appearance, body size, race, age, or religion.
Advocating for, or encouraging, any of the above behavior.
Sustained disruption of scheduled calls, presentations, or working sessions.

Consequences

Unacceptable behavior will not be tolerated from anyone involved in the project, including those with decision-making authority. Anyone asked to stop unacceptable behavior is expected to comply immediately.

If unacceptable behavior occurs, I may take any action I deem appropriate, up to and including immediate termination of this contract. In that case, the deposit and any fees already paid are non-refundable, and outstanding deliverables will not be handed over.

This document

Neither of us can transfer this contract to anyone else without the other's permission. We both agree that we'll adhere to all relevant laws and regulations in relation to our activities under this contract and not cause the other to breach any relevant laws or regulations.

This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place. Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of Swedish courts.

Next steps

By signing this agreement, you confirm you have reviewed the scope and pricing in your quotation. Your deposit invoice and intake form have already been sent separately. Once all three are complete (this contract signed, deposit paid, and intake form filled), your project will be set up and you will receive a link to book your kickoff call.

I appreciate you taking the time to read this. It might seem like a lot, but this document is here to be a reference point. If at any point you want to know where we are, what is happening or what comes next, you can look back at this and see all the details.

My goal is that you can relax and not worry about any of it knowing I've got you covered. I will be here to answer any questions you have, and you are welcome to be as involved or distant from the whole process as you want. Some people want to be in on every single step and others just want it done and out of their task list. It's completely up to you. Just let me know how I can best support you.

Thank you.

Signatures

Client - Name: [Client Signing Name] - Date: [Client Signing Date] - City: [Client Signing City]

Well & Good - Name: Maria Arango-Kure - Date: [Well & Good Signing Date] - City: Aneby, Sweden

Effective 2026-05-01 - Version 2.0